We're so sure you'll love it, but...
We get it - shopping for personal items or gifts isn't always easy. That's why Hands of Colombia Customers receive a 20-day Love-It-Guarantee for all items.
If you would like to return items of your purchase, just contact us within 20 days of the date of delivery of your package. Be sure to include your order number and the item you wish to return. You can find the item number on the invoice that was emailed to you after your purchase.
Our love-it policy is 20 days from the delivery date. Unfortunately we can’t offer any refunds or exchanges after this period. To be eligible for a return, your item must be in the same condition that you received it. As Hands of Colombia cannot assume responsibility of items during return-shipping, we recommend the use of a trackable shipping service and shipping insurance.
Once your return is received, you receive an email notification that we have received your item. You will receive an additional email with whether your refund has been approved or rejected.
Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
All shipping costs are non-refundable. This includes shipping costs from shipper to sender and vice versa. If your purchase was eligible for free shipping, please note that our original shipping costs will be deducted from your refund.
If you'd like to exchange your item for a different item on our site, simply contact us to arrange an exchange.
Step 1: Send the bag back to Hands of Colombia - we will send you our address by email. In the case of exchanges, the buyer is responsible for the return-shipping.
Step 2: When we receive your item, its condition will be checked and you'll be notified by email. We only receive items for exchange that are in the original condition and with tags.
Step 3: In your notification e-mail, we'll also include a code that you can use for the value of your item/items. If you received free shipping on your original order, the cost of the free shipping will be deducted from the exchange value. For example, if a customer has a $60 purchase, with free shipping, the exchange value will be $60 minus the cost of the shipping.
Step 4: Use your Exchange Code to purchase a new bag! The value of your Exchange Code will be deducted from the final cost of your new bag. Depending on the final purchase value, shipping costs may or may not apply.